Tuesday, 03 November 2009 14:33 | Author: Bethany Payne |
Technical support is a huge and important part of your hosting experience. Having a site hosting always brings up problems, whether you are new to the company or just are trying new things with your site. Therefore, you want a hosting company that will solve your issues quickly. For the most difficult problems, you will need to be able to reach technical support any time of night or day. For the easiest, you will want your company to offer an online "knowledge base." In the middle, chat, email and a ticket support system should also be available.
by BethanyPayne
Technical support is a huge and important part of your hosting experience. Having a site hosting always brings up problems, whether you are new to the company or just are trying new things with your site. Therefore, you want a hosting company that will solve your issues quickly. For the most difficult problems, you will need to be able to reach technical support any time of night or day. For the easiest, you will want your company to offer an online "knowledge base." In the middle, chat, email and a ticket support system should also be available.
Having your site available to anyone who wants to visit it is commonly called "uptime" by the hosting companies. You want a hosting company that promises at least 99% uptime. Hosting companies will often guarantee a certain uptime percentage. If they don't meet this percentage, they will probably not compensate you for lost traffic or sales. However, they will usually give you back a percentage of your monthly fee.
Other important factors to look at when choosing a hosting company are number of sites you may host, bandwidth and disk space. The best hosting companies are now offering "unlimited" for all of these items. The number of sites or domains you may host used to be just one per account, in the old days. Now you may host an unlimited number of sites with most hosting companies. Fun, fun, fun. The second factor, bandwidth, is the amount of traffic between your site and the internet. Say your site was mentioned on an important newscast and a ton of traffic was sent to you. You would need a lot of bandwidth in that situation. The final factor is disk space and is now usually unlimited at most hosting companies. Disk space is the amount of memory used by all of your files, photos and videos. Note that although hosting companies claim to offer you "unlimited" amounts, if you are going to need a sudden large increase in any of these factors, you should contact your hosting company beforehand. They may be able to charge you in that situation.
Price, price, price. I think that old adage is true that you get what you pay for. You should balance a low price with good technical support and services. There are companies that offer free hosting, but you usually have to put up with advertising by the hosting company on your site. There are also some free hosting companies without advertising, but they don't last long. You don't need the trouble of moving your site to a new host once you've already been through the trouble of setting it up. Find a hosting company with a decent price and be sure they have excellent services and technical support.
All in all, having your own website is a rewarding experience. Just be sure that your hosting company is up to the task.
About the Author:
Learn more about web hosting. Stop by Bethany Payne's site where you can get great web hosting reviews and her top 2 recommendations.